Frequently Asked Questions

What happens if I don't receive an order notification?

Contact Weco at 787-434-6451 or 787-739-3751 . You can also send us an email to support@wecopr.com .

When will my order be ready for pickup or delivery, once entered online?

Stock orders: Most items will be ready to be picked up in our warehouse 24 hours upon the order is received.

Shipping/Items from the Store/Orders: Estimated shipping dates will be displayed in the cart when ordering (usually 2-7 days).

Why do I need to provide my phone number when ordering online?

If for any reason there is a problem with a specific item in your order, or with the delivery instructions, our store team members can contact you to clarify questions and provide better service.

What happens if I need to cancel my order?

If you want to cancel an order, contact us at 787-434-6451 or 787-739-3751 . You can also send us an email to support@wecopr.com .

What if I need to return an item that I ordered?

To return any item in your order, please email us at support@wecopr.com to request approval of the return and receive further instructions.

For questions related to shipments contact us by filling out the following form or call 787-434-6451 or 787- 739-3751 .

Any other questions?
If we have not yet answered your question, contact us below, and we will get back to you as soon as possible.

Call Us

787-434-6451 ó 787-739-3751

Send us a message

support@wecopr.com